Shipping & Returns

RETURNS POLICY

mahli the label do not offer refunds due to incorrect sizing or change of mind, so please refer to our size guide/measurements in the product information.

If you would like to return your item for a different size please e-mail us within 14 days of receiving your package.

Once we have received the item back we will assess and providing that the item/s are not worn and are in original condition we will issue you with a store credit for the full amount excluding postage costs.   

If the item you wish to return is faulty, please return the item to us for assessment. Once the faulty item is received, assessed and deemed faulty you will be offered a full refund or store credit, whichever you prefer.

Refunds will be transferred back to the original payment method. E.g. PayPal account, AfterPay or store credit etc.

Return shipping fee is the responsibility of the buyer.

 

RETURNS PROCESS

Please email hello@mahlithelabel.com and inform us you wish to return/exchange your item. when sending the item back please include your name and order number in the package. Please then provide us with the tracking number.

From the date your return is sent, please allow up to two weeks for returns to be processed.

Return address:

MAHLI the label
PO Box 81, Clifton Hill VIC 3068

 

 

SHIPPING 


Please allow 3 business days for your order to be dispatched and 5 business days during a sale/new collection launch.

Most of our orders are sent in compostable compostable bags, these are made from sustainable plants and non-toxic, compostable resin and provide zero waste to our Mother Earth.

Our products ship from Australia. We offer a flat rate shipping service of $5 for standard shipping and $15 express shipping Australia wide and $15 worldwide.
Shipping fees are not returnable under any circumstance.