Shipping & Returns

RETURNS POLICY

 We want you to be happy with your purchase from us, so if you wish exchange your item we will issue you with store credit within 14 days for the full amount, minus shipping excluding sale items. Unfortunately we cannot facilitate refunds due to us being a slow fashion, small business with a lot of our stock made to order.

Once we have received the item back we will assess and providing that the item/s are not worn and are in original condition we will issue you with a store credit for the full amount excluding postage costs.   

If the item you wish to return is faulty, please return the item to us for assessment. Once the faulty item is received, assessed and deemed faulty you will be offered a full refund or store credit, whichever you prefer.

Refunds will be transferred back to the original payment method. E.g. PayPal account, AfterPay or store credit etc.

Return shipping fee is the responsibility of the buyer.

 

RETURNS PROCESS

Please email hello@mahlithelabel.com and inform us you wish to return/exchange your item. when sending the item back please include your name and order number in the package. Please then provide us with the tracking number.

From the date your return is sent, please allow up to two weeks for returns to be processed.

Return address:

MAHLI the label

Parcel Locker 10101 30850
1-7 Venture Way
Braeside VIC 3195

 

SHIPPING 

Please allow 3 business days for your order to be dispatched and 5 business days during a sale/new collection launch.

Our orders are sent in compostable bags, these are made from sustainable plants and non-toxic, compostable resin and provide zero waste to our Mother Earth.

Our products ship from Australia. We offer a flat rate shipping service of $6 for standard shipping and $15 express shipping Australia wide.

 

INTERNATIONAL SHIPPING

  • All orders are sent via Registered International post or sendle which means the item is fully trackable and will need to be signed for;
  • All orders are dispatched within 3 business days  and delivered within 15 business days (please note delivery to South Africa, Central America and South America may take up to 30 business days);
  • There may be the occasional customs or courier delay which could affect the delivery time-frame.
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